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Returns policy

1. Returns Policy  
This policy sets out the returns policy for goods or services purchased through the online store operated by T&S Architectural.  
2. Contact Us Before Returning Your Item  
Where you would like to return a product you have purchased, please contact us to let us know that you will be returning the item to avoid delays or losses of packages. Some items will need to be returned to different addresses, and we may need to deduct an additional carriage fee from your refund if these are sent to the wrong address unless you have been advised incorrectly.  
3. Returns Eligibility  
To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.  
4. Exemptions  
Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases. If a product has been specially ordered ie not from the regular shop list- the manufacturer may refuse to take back and therefore we would not be able to refund. Goods that have been previously fitted must be returned in a resellable condition. Please be aware that you may not receive a full refund for such goods (maximum of 50% reduction), as their resale value will have been affected. Goods that are over 14 days old may not be accepted for a refund. Unwanted (non-faulty) items that are returned to us damaged will also not be eligible for a refund. Please ensure that any items are well packaged and secure to avoid such instances.  
If an item you purchased was in a sale or is marked for clearance then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.  
5. You Changed Your Mind  
Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund. You will not be entitled to a refund of the cost you incur in returning the item to us.  
6. Refund Policy  
Under the Consumer Distance Selling Rights customers are entitled to a full refund if they change their minds (i.e. the goods or services provided are not faulty or were not described properly) and notify us of the intent to return within 14 working days. Outward delivery will only be refunded at the cheapest value that was available for your order (i.e. if you paid 10.99 for delivery but could have paid 3.50 you will only be refunded 3.50 unless Section 7 applies. Overseas customers will get the standard postage back based on the weight of the parcel). You will be responsible for returning non-faulty or incorrect goods to us within an additional 14 working days from date of notification.  
**If you are quarantining, please let us know and we will extend the period for return by an additional 14 working days. However, you are still required to notify us that you wish to return within the initial 14 working day period.**  
Intention to return items notified after 14 working days may incur a restocking charge of up to 25%, and will not be elegible for a carriage refund. Items not return within 14 working days of notification of intent will also be subjected to a restocking charge and will not be elegible for a carriage refund, or may be refused with no refund given as per Section 4.  
7. Faulty Or Incorrect items  
If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction. This does not affect your right to return for a refund.  
8. Discount Vouchers  
If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).  
9. What To Include With Your Return  
So that we can process your refund without delay, please include your name and address/order number inside the return packaging. If we are unable to identify who the returns belong to we may not be able to refund your order in a timely manner. We would also appreciate a reason for the return for our records.  
10. Processing Your Refund  
Once your return is received and inspected we will credit your original method of payment, within a certain amount of days. If your return is not eligible for a refund, for example if it has been returned damaged, we will contact you to discuss.  
11. Crediting Your Account  
If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.  
Updated 17/12/2020
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