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Returns policy

POSTAL RETURNS (Royal Mail or courier)  
 
To make a return you will need to contact us first. You can do this by email or telephone.  
Please include the following information: order number, stock number, the reason for the return and whether you'd like a refund or a replacement.  
 
1.We'll email you back with instructions for returning an item by Royal Mail  
2. Alternatively, you can call us on 01489 795 009 and we'll talk you through it  
3. For larger items we can arrange for a courier to come and collect the product you wish to return.  
 
REFUND POLICY  
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.  
 
PROOF OF PURCHASE  
If you return a product for refund your will need information from your original receipt, order confirmation or delivery note to hand. We will refund the original debit, credit or charge card used to make the purchase.  
 
CONDITIONS OF RETURN  
It's important that returned items are in the best possible condition, so please take reasonable care of them. (See our terms and conditions).  
 
DELIVERY CHARGES  
We'll refund the full cost of the product plus any delivery charges you've paid(?), provided you return the full order.  
 
PRODUCTS WE ARE UNABLE TO CANCEL, REFUND OR EXCHANGE  
Unless faulty or not as described, we cannot refund or offer an exchange on:  
- Made-to-measure products  
- Items shipped in from outside the UK  
- Perishable goods  
 
 
BUYING LARGE ITEMS  
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners), as well as the proposed location, before you order large items. You’ll need to to be sure that the product is the right size for your needs and location, and to enable our couriers to deliver your order successfully.